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Order status. Download My Verizon App. Community Forums. Home support overview. Fios Internet. Home Phone. Speed Test. Download My Fios App. Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Existing user? Reset Your Router to Factory Defaults. Note: Router reset will wipe out all of your customized settings Router username and password will be reset to factory default values as shown on the router label Personalized Wi-Fi settings will be deleted, including the Wi-Fi name and password you created.
Choose this option and follow the instructions. Never try to turn off or mess with your router while the firmware is updating since this could cause serious problems. If the upgrade process turns your router back to its factory default settings, follow our guide on setting it up again. Many modern routers offer apps that you can download on mobile devices to manage your router settings or view router usage reports. If you use one of these apps, you should also visit your app settings and update to the most recent version.
The same is true if your router uses a voice assistant app or something similar. Do you still use the default password for your router settings? Since you just logged into administrator controls, you probably have a good idea. Many of us are guilty of keeping the default password set for all that administrator stuff since we rarely use it. Unfortunately, this makes it much easier to hack a router, and since there have now been big news stories about router hacking, many hackers will be perking up and wondering if they should get in on the action.
That means that now is the perfect time to switch from the default password to a robust password of your own creation and then store it in a password manager. The same administrator tools that helped you update your firmware can help you change your password, too.
Look for an option to change the password or login information. Is the problem on your end? Or the ISPs? No matter how many times people rebooted their modems, they were out of luck. Of course, there are still additional problems that could be happening, like weather, or a problem with the device itself.
You could spend a really long time on the phone with an IT person to figure out what it is. Or you could just reboot. See why Pilot is the gold standard for both support and service, around the clock, and how we do whatever it takes to keep your internet up and running. Clearly, your router is doing a lot of work — handling traffic that ranges from email to web surfing, printing, streaming music and video, and enabling online gaming.
A router is also how most IoT Internet of Things devices connect to the internet, things like smart thermostats, alarm systems, and security cameras. To do all that work, computing power is required.
This malware, which has the ability to collect information flowing through the device but can also render the device inoperable, has been dubbed VPNFilter by the researchers in the Talos threat intelligence group at Cisco their first report on VPNFilter has many of the technical details. So the FBI issued this recommendation:. As you may know, booting is the technical term for powering on a computing device, thereby activating basic code that is stored on chips in the device.
Think of the code in firmware as hard to change in some cases it is practically impossible. The next code that runs in the boot process is that which has been stored in something called non-volatile memory, a type of memory that retains data even when the device is powered down. That is different from volatile memory, the regular kind of memory that gets wiped clean when you power down your computer or suffer a power outage.
Remember, your router is a computer, with firmware and memory, both volatile and non-volatile. When a router is compromised by VPNFilter malware, chunks of malicious code are loaded into volatile memory. Rebooting or power cycling your router will clear that out, and that is what the FBI would like you to do.
For some people the easiest way to reboot the router is to unplug the power supply, wait 30 seconds, then plug it back in again. Resetting your router and thereby restoring it to the factory configuration is very different from rebooting it. Performing a reset will erase both volatile memory and non-volatile memory.
The latter is where your router stores any changes you have made to its configuration.
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