White Glove Delivery. Our standard white glove delivery time is weeks, but may incur much longer lead times of up to 10 weeks. Please email uscustomerservice tomdixon. If something happens which is outside of our control and affects the estimated date of delivery of Products, we will contact you to let you know when we expect the Products to be delivered to you. Product Registration. Register your new purchase to become a preferred Tom Dixon customer.
We will track your product guarantee and you will be eligible to receive exclusive offers and invitations to our events. As a consumer, when you buy via our Website or by phone you are entitled to return your Products to us for any reason any time within 28 days of delivery or collection from our premises, as the case may be of the Products to you or your representative, provided you are able to provide evidence of purchase of the Product fr om us usually by providing us with a copy of your receipt.
In order to benefit from this right of cancellation, you must within 14 days of you receiving the Products, make a clear statement of your decision to cancel the contract by sending an email to uscustomerservice tomdixon. Cancelling In-Store Purchases.
As a consumer, when you make an In-Store Purchase, you are entitled to return such Products to Store where they were purchased anytime within 28 days of the date of In-Store Purchase. When you will not have the right to cancel. Your legal rights if Products are faulty. If a Product does not comply with any of the requirements in clause 13 above, you will benefit from:. If the Products cannot be replaced within this time, you will likely be entitled to a full or part refund for the Products.
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Our Webchat team is ready to help. Contact us. ES Money. The Escapist. The Reveller. The Optimist. ES Best. Chocolate sprinkles and Nutella 5. Sherbet and Belgian white chocolate sauce 6. Coloured sprinkles and Nutella 7.
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